FAQ
Welcome to our FAQ page
Here, we’ve compiled answers to the most commonly asked questions to provide you with quick and easy solutions. Whether you’re looking for more information about our, products, services or advice, this section is designed to save you time and ensure your experience with us is seamless.
If you don’t find the answer you’re looking for, feel free to reach out to our customer support team—we’re here to help!
Do you supply parts for modern American cars as well as classic American cars?
Yes, parts for modern American cars and trucks make up a large part of our sales, often used as daily drivers.
Is there a particular age range of vehicles you specialise in?
Every day business is typically mid 60’s to present day, but we can go back to early 30’s.
How long have you been supplying parts for American vehicles?
We have been in business for over 28 years, and between our experienced staff we have over 160 years of knowledge and enthusiasm.
Do you carry a large stock of regular parts in the UK?
Yes, we have an 8000 sq ft warehouse in Bedford and carry over 15000 part numbers on the shelves.
Is it best to email or phone if I have a long list of parts for a quote?
We would prefer an email with as much detail as possible – your name and address, including postcode, and vehicle make, model, year and engine, with VIN number. We can also use supplied photo’s of parts for identification, if you are unsure of specific details.
Can I collect parts from your UK warehouse?
Yes, we are open 9.00 to 17.00 Monday to Friday at our Bedford location for collection of parts.
How do you ensure that the correct part has been identified and sourced?
We ask customers for as many vehicle specific details as possible (make/model/year/engine), but for most models post 2000 we ask for the VIN number directly from the vehicle itself, which helps us identify specific parts from our extensive database.
Do you deal with recognised US brands related to the OEM industry?
We deal with most major US brands for parts, many of which are OEM suppliers
How long will parts sourced from US suppliers take to arrive?
We ship from our Atlanta consolidation facility every 2 weeks, so MOST (unless the parts are on back-order) will come in within that timeframe. We have access to live stock levels with many suppliers, and this can help to give accurate availability information.
Do you charge freight and duty on top of the quoted parts price?
The prices we quote are always a ‘landed’ price to our Bedford warehouse, and always include freight and shipping. The only additional cost is UK delivery and VAT.
Do you accept returns?
We only accept returns on parts purchased from our Bedford stock, and these must show no signs of fitting and the packaging must be ‘as new’. These returns should be made within 30 days of purchase. Special order parts are non-returnable unless WE have made an error (having received the correct information from the customer), or the part is damaged on arrival.
What happens if special order parts arrive from the US and are damaged?
If the parts have been ordered through our order system, we will ship in replacement parts at no extra cost, and supply through our established supply chain.
As well as regular service items, are you able to source obscure and hard to find parts? In addition to regular replacement parts, are you able to supply performance upgrades?
Using our extensive supply network in the US, we can usually find many obscure parts, but occasionally even we are unsuccessful, as some parts are just not available. We will give it our best shot, and if parts are out there we are most likely to find them. We can supply performance upgrades, but usually require the customer to be specific about which parts they require, and can help with choice.
Do you have any history of involvement in American automotive sports?
We have a long history of supplying parts for American themed racing. We were the exclusive supplier of race cars and parts for the ASCAR series that raced on the Rockingham oval track near Corby. We also have a background of supporting teams in Historic American racing, particularly Mustangs, Falcons, Galaxies and Cobras, working very closely with two specific teams and many individuals.
We have agreements for discounts for certain American car clubs, particularly the ‘American Car Club’
We have agreements for discounts for certain American car clubs, particularly the ‘American Car Club’
Can you supply parts manuals or workshop manuals?
We can supply workshop manuals, and can sometimes copy pages of technical information if the customer has bought the parts from us.
Have more questions?
Get in touch with our team today! With years of expertise and industry knowledge, our experienced staff at USAutomotive are here to assist you with all your auto parts needs and queries.