Returns and Refunds
Returns and Refunds
All returns must be made within 30 days from the date of purchase. Please contact us to obtain a Returns Authorisation Number (RAN) before making any return.
Additionally, the purchase invoice number must accompany all returns. Failure to provide the RAN or invoice details will invalidate any claim.
No goods supplied on a Special Order basis are eligible for return unless supplied incorrectly by U.S.Automotive.
Refunds can only be made from Monday to Friday.
Carriage charges are not refundable.
A 15% restocking charge will be levied on all returns accepted by U.S.Automotive if the Customer incorrectly ordered the parts.
We reserve the right to refuse any return if the part is without packaging or the packaging is in a condition deemed unfit for resale.
Special Orders
U.S.Automotive shall require a 100% deposit on goods that have to be specially ordered; i.e. any item that is not currently available from stock.
No special ordered part can be cancelled once processed, unless U.S.Automotive has written from the USA that this is possible.
Quotations and Pricing
Where written quotations are provided, the prices are normally valid for a period of 30 days, but maybe subject to change without notice at the manufacturer’s discretion.
Prices quoted for parts in stock shall be the price in U.S.Automotive’s retail price list.
U.S.Automotive will endeavor to give 10 working day’s notice of any price increases.
All prices quoted will be excluding VAT unless noted otherwise.
Payment terms
All goods must be paid for in full before dispatch unless approved credit has been authorised.
Title of goods remains with U.S.Automotive until payment is received in full.
Shortages
Any shortages from deliveries must be notified to U.S.Automotive within 24 hours of receiving the respective order. After this time U.S.Automotive assumes all orders are correct and complete and no further correspondence can be entered into.
Warranties
All goods are sold with a 90-day warranty against defects, with exception of the following three sections which carry no warranty whatsoever: –
- Any electrical item whether new or remanufactured, including Batteries.
- Any item used in connection with racing or any competitive event.
- Any part not paid for in full, or by the due date (for account Customers).
- Any claim for warranty replacement must be made to U.S.Automotive in writing within seven days from the date the problem is first detected.
- We reserve the right to either replace or repair the said item at our discretion or offer a refund if a replacement is not available.
- We reserve the right to deduct an amount deemed reasonable from any agreed refund which reflects the amount of use the Customer may have had from the
- said item from the date of purchase to the time when the claim is made.
- Occasionally the manufacturers print extended warranties on their packaging. These are only applicable to purchases made within the domestic USA and cannot be offered by U.S.Automotive.
- Under no circumstances can U.S.Automotive be held responsible for any consequential loss, damage, injuries, costs or expenses whatsoever that arise from
- goods purchased from us and if the goods were used in any competitive event.